Privacy policy

Privacy Policy

Effective Date: 23/02/2025

At Crave Skin ("Company," "we," "us," or "our"), we respect your privacy and are committed to protecting it through this Privacy Policy. This Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or use our services.

By using our Services, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please refrain from using our Services.

1. Information We Collect

We collect information to provide and improve our Services. The types of information we collect include:

  • Personal Information: Name, email address, phone number, shipping/billing address, payment details, and purchase history.
  • Technical Data: IP address, browser type, device information, and website usage analytics.
  • Marketing Preferences: Your preferences regarding marketing communications.
  • Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to track website activity and personalize user experience.

2. How We Use Your Information

We use the collected information to:

  • Process transactions and fulfill orders.
  • Improve our website, products, and services.
  • Communicate with you regarding orders, promotions, or updates.
  • Detect and prevent fraud or security threats.
  • Comply with legal obligations.
  • Deliver targeted advertisements and analyze marketing effectiveness.

3. Sharing Your Information

We do not sell your personal information. However, we may share it with:

  • Service Providers: Third-party vendors assisting with payment processing, order fulfillment, website hosting, analytics, and customer support.
  • Advertising Partners: Google Ads, Meta (Facebook and Instagram) Ads, and similar platforms for targeted advertising.
  • Legal & Compliance: If required by law or to protect our rights and users.

4. Data Retention & Protection

We retain your data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Specific retention periods may include:

  • Transactional data: Retained for 7 years (for accounting and tax purposes).
  • Marketing data: Retained until you opt out.
  • Website analytics: Retained for 26 months per Google Analytics settings.

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or loss.

5. Your Rights & Choices

Under applicable privacy laws, you may have the right to:

  • Access, correct, or delete your personal data.
  • Withdraw consent for marketing communications.
  • Request data portability (where applicable).
  • Restrict or object to certain data processing activities.

To exercise your rights, please contact us at sales@craveskin.com.au

6. Compliance with Australian & International Privacy Laws

We comply with the Australian Privacy Act 1988 (Cth) and, where applicable, the General Data Protection Regulation (GDPR) for EU customers. If you believe we have violated your privacy rights, you may contact:

  • Office of the Australian Information Commissioner (OAIC) – www.oaic.gov.au
  • Your local data protection authority (for international customers).

7. Third-Party Services & Tracking Technologies

We use third-party services for analytics, payment processing, and advertising. These services may collect information in accordance with their own privacy policies. Our website may also use:

  • Google Analytics to track website activity.
  • Facebook Pixel for advertising and remarketing.
  • Cookies & Tracking Tools to enhance user experience.

You can manage cookies through your browser settings or opt out of targeted advertising via the Network Advertising Initiative (NAI) opt-out tool.

8. Data Breach Notification Policy

In the event of a data breach that may result in serious harm, we will:

  • Assess the scope and impact.
  • Notify affected individuals as required under the Notifiable Data Breaches (NDB) scheme in Australia.
  • Report the breach to the Office of the Australian Information Commissioner (OAIC) if necessary.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the "Effective Date" updated accordingly. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

By continuing to use our Services, you acknowledge and agree to this Privacy Policy.