Terms of service

TERMS & CONDITIONS

Welcome to Crave Skin. By using our website, purchasing our products, or engaging with our services, you agree to comply with the following Terms & Conditions. Please read them carefully.

1. GENERAL 1.1. These Terms & Conditions govern your use of our website, products, and services. 1.2. We reserve the right to update or modify these terms at any time without prior notice.

2. ELIGIBILITY 2.1. To purchase from Crave Skin, you must be a professional or business operating within the skincare or aesthetics industry. 2.2. We reserve the right to refuse service or sales to any individual or business that does not align with our professional exclusivity policy.

3. PRODUCT SALES & STOCKIST AGREEMENT 3.1. Crave Skin products are available exclusively to professional stockists. 3.2. We do not permit the sale of our products on large cosmetic websites or marketplaces. 3.3. Stockists must not undercut or engage in price reductions that devalue the brand. 3.4. Crave Skin reserves the right to revoke stockist privileges if terms are breached.

4. ORDERS & PAYMENTS 4.1. Orders must be placed through our official channels. 4.2. Payment must be made in full prior to dispatch unless otherwise agreed. 4.3. We accept various payment methods as listed on our website. 4.4. Prices are subject to change without notice.

5. SHIPPING & DELIVERY 5.1. We aim to dispatch orders promptly; however, delivery times may vary. 5.2. Shipping costs will be detailed at checkout. 5.3. Crave Skin is not responsible for delays caused by third-party couriers.

6. RETURNS & REFUNDS 6.1. Due to the nature of our products, we do not accept returns unless items are faulty. 6.2. If a product is defective or damaged upon arrival, you must notify us within 7 days. 6.3. Approved returns must be unused, in original packaging, and accompanied by proof of purchase.

7. INTELLECTUAL PROPERTY 7.1. All content, branding, and formulations are the intellectual property of Crave Skin. 7.2. Unauthorized reproduction or resale of our products is strictly prohibited.

8. LIABILITY & DISCLAIMERS 8.1. Our products are designed for professional use only. We are not liable for improper use. 8.2. While we strive to provide accurate information, we do not guarantee results. 8.3. Crave Skin is not responsible for any adverse reactions resulting from product misuse.

9. PRIVACY POLICY 9.1. We respect your privacy and handle your personal information in accordance with our Privacy Policy. 9.2. By engaging with our website or services, you consent to data collection as outlined in our Privacy Policy.

10. GOVERNING LAW 10.1. These Terms & Conditions are governed by Australian law. 10.2. Any disputes arising from these terms will be settled under the jurisdiction of Australian courts.

By purchasing from or engaging with Crave Skin ABN: 45 603 725 373 , you acknowledge and agree to these Terms & Conditions. If you have any questions, please contact us at sales@craveskin.com.au